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@Serializable() public final class AcwAfter-Call-Work offer carried on a chat ClientEvent.ChatSessionEnded for an agent participant (the wrap-up screen). Absent for the widget / visitor side. Wire keys mirror connect's chat
sessionEnded.acwblock.
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Method Summary
Modifier and Type Method Description final BooleangetEnabled()Always truewhen the block is present — its presence is the signal.final LonggetDuration()Wrap-up window in seconds. final BooleangetEnforce()The agent cannot finish wrap-up without a disposition. final StringgetStartedAt()RFC3339 instant the agent entered ACW. final List<String>getDispositions()The team's disposition tags — the wrap-up chips. -
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Method Detail
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getEnabled
final Boolean getEnabled()
Always
truewhen the block is present — its presence is the signal.
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getDuration
final Long getDuration()
Wrap-up window in seconds.
0⇒ open-ended server-side.
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getEnforce
final Boolean getEnforce()
The agent cannot finish wrap-up without a disposition.
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getStartedAt
final String getStartedAt()
RFC3339 instant the agent entered ACW. Wire key:
startedAt.
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getDispositions
final List<String> getDispositions()
The team's disposition tags — the wrap-up chips.
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